SHIPPING & RETURN POLICY
Returns & Exchanges
*SIZING ISSUES: Most hats have an adjustable inner band. Before returning a hat due to sizing issues, please make sure to adjust the hat for correct fit. If your hat fits front-to-back but not side-to-side (or vise versa), hat-sizing tape might be your best solution.
Please initiate your return or exchange HERE within 30 days of delivery
All returns and exchanges must be submitted through the above request form.
Our goal is to get you into a hat you are happy and confident in! You can exchange through the above portal for a different hat. Our confidence guarantee allows us to cover all shipping costs associated with the first exchange on each US order within 30 days of delivery. If you don't know exactly what you want at this moment, you can exchange for store credit which will be given to you as a gift card.
We are happy to provide a refund of the purchase price for items returned in brand new, unused and resell-able condition within 30 days of purchase (shipping charges are not eligible for refunds). A $5.00 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method. Items must be in new condition in order to be eligible for a refund. Clearance items and gift cards are not eligible for a refund. Any item that is damaged or not in its original condition may not be eligible for a refund. Personalized products are not eligible for returns or exchanges.
Please note, Canadian orders are eligible for returns/exchanges but recipient is responsible for all shipping costs. Any other orders outside of the USA are not currently eligible for returns or exchanges.
Please double check the following to ensure you get your full refund:
- Hat is in new, resell-able condition (no makeup, wear marks, etc)
- All original tags are included
- Original packaging is used for the return
- Return is shipped within 30 days of the delivery date
Holiday Return Policy
Any orders purchased after November 1st will be eligible for return or exchange until January 31st to accommodate the holiday season.
If you received the item as a gift, you will receive store credit for the value of your return.
Sales + Promotions Information
Sales + promotions are only valid for the dates listed. Promotions + sales prices may not be applied to returns, exchanges, or purchases made outside of the promotional timeline.
Shipping & Delivery
Total shipping time is a combination of processing time + shipping time. Please calculate your approximate delivery by adding the processing time for your order + shipping time for your location. Shipping time does not count the day your order leaves the warehouse.
As our products are handmade, processing time is 3-5 business days
Shipping time is typically 1-4 days based on your location.
All orders placed outside of the US and Canada are final and cannot be exchanged.
We are happy to ship to many countries across the globe. Please take note that import taxes, duties and related customs fees may be charged once the package arrives at the destination country and is out of the control of Thirteen48. Payment for these fees is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.
You can find a list of countries that USPS will ship to here: https://pe.usps.com/text/imm/immctry.htm USPS does not provide tracking information in all countries they ship to.
Please note: Thirteen48 can only guarantee delivery in the US and Canada, all customers purchasing from outside of the US and Canada will be provided proof of shipment and will then be directed to USPS to ensure they receive their delivery. We encourage all customers outside of the US and Canada to become familiar with USPS international shipments policies before placing their order. USPS international shipping info can be found at: https://pe.usps.com/text/imm/welcome.htm.
Canadian orders may be returned or exchanged, but recipient is responsible for all shipping costs.
We're inspired by strong woman. As a woman owned business we are not only inspired by each other but also by the many other small woman owned businesses, customer that we work with, and all of you that bring their best self and share it with the world! We love hearing and seeing how our products help inspire you so please share and tag us at #ThirteenInspired.